Multilingual Team Manager

Overview

Team Manager-Warrington

French- Italian-German

£30,000 Per Annum (Pro Rata)

A Team Lead’s role is vital to the success of the CX team and to the business reaching its mission.

 

A Team Lead achieves success when they have a highly motivated team that delivers strong consistent results and their customers are loyal followers of our client’s brand.

 

Responsibilities:

·         Communicates the vision of the business and translate it into meaningful, clear goals for the team members; the team sees the impact of their contribution to long and short-term goals;

·         Performance management and career development of team members by conducting regular coaching sessions and 1:1 meetings;

 

Performance Accountability

·         Accountable for managing and meeting the metrics of their team: NPS, Productivity, QA, etc, as well as adherence to company policies and schedules;

·         Performance management: own the team and individual performance targets; drive for results; celebrate team and individual successes;

·         Let team members know where they stand with clear, timely and direct performance feedback;

·         Take quick but fair action on underperformance;

·         Collaborate and network with peers to help drive performance goals, employee engagement and leverage strengths among the group;

·         Utilize CX resources, such as QA, Reporting and Training to develop team members and support team objectives.

 

Requirements:

·         Have previous experience managing and/or show great leadership;

·         Have a high level of English (both written and spoken) and Fluent French, German or Italian

·         Have excellent customer service skills and know-how to motivate and inspire others to do the same;

·         Skilled and eloquent in writing with strong communication and interpersonal skills;

·         Technical aptitude and the ability to pick up new technology quickly;

·         Show initiative and be able to work under pressure;

·         Be enthusiastic and positive and to love working in/with teams;

 

What we offer:

·         Competitive Salary DoE;

·         Monthly performance bonus;

·         Continuous career development.

Please contact Victoria at Victoria@wearecmr.com or call 07469857669