Junior Compliance Administrator
Salary – £14k – £16k
Central Manchester Office Location
Every Watt Utilities employee gets access to over a hundred amazing rewards on things like cinema tickets and meals out, free mobile phone insurance, discounted gym membership and loads more.
Staff days out include: Karting, Paint Balling, Bowling, Staff Meals Out, Chester Races and more.
Watt Utilities also offers a fully funded NVQ in Business and Administration. (age restrictions apply)
Working Hours: 08:30 – 17:00 – Mon to Fri – Dress down Fridays with early finish and NO weekends.
What to expect:
As a member of the Compliance Team you will audit calls made by the Customer Service / Sales Advisors on a daily basis. You will work closely with the Training Manager to report any feedback on a Sales Advisors call where necessary.
You will be provided with a script to follow and use this when listening to the calls to ensure all required information has been given to the customer and that the call is compliant.
You will need to be confident, have excellent attention to detail and be able to manage your own workload.
Duties will include:
·Monitor TPI compliance, quality of calls and recorded contracts
·Work closely with the Sales Advisors to ensure all successful contracts are compliant
·Report to the Customer Service Manager / Training Coach with feedback for Sales Advisors where necessary
·Complete quality and compliance duties to assist with audit and general admin duties.
What we are looking for:
·Excellent attention to detail
·Minimum C in Maths and English GCSE (preferred but not essential)
·Ability to work in a fast-paced environment as part of team
This role has an immediate start date due to company growth, if you think the role is one you would enjoy and more importantly excel at, you can apply online or contact us to discuss the position and requirements further
About Watt Utilities
Watt Utilities is a family run, commercial energy consultancy, based in Manchester UK. When founded in 2000 we had one simple aim; to save our customers money, while building a company our employees would be proud to work for.
We’re a dedicated team of savings specialists who can help guide you through the process of switching your utility provider and get you the best deal available. We’re also a platinum standard broker for some of the UK’s top energy companies, and have recently won two prestigious awards in our industry.