Reservations Team Manager
Our client, based in Chester is looking for a Reservations Team Manager to join their team. The role of Reservations Team Manager involves motivating, developing and driving a team of Reservation experts to deliver the highest levels of conversion, quality and customer service and support. This role is also responsible for managing and delivering the highest performance of shifts within the Operations Department.
This role leads and motivates a team of people to succeed, ensuring that your direct team (along with the Operations department) are driven to exceed their targets, deliver outstanding customer service, exceptional quality and are a results-driven environment.
The Reservations Team Leader must have credible knowledge of managing people, driving change, have a proven track record in improving results alongside delivering outstanding customer service and quality.
You will have previous experience of working in a managerial role, with a proven track record of guiding your team to achieving results whilst successfully managing change. Strong coaching and a track record of driving high performance are crucial.
You will have the people skills to motivate and lead a team, and a proactive approach to identifying and resolving problems and issues. You will work well in a busy environment and be flexible and adaptable to change.
Knowledge of general HR practices, and experience of working in a call centre, would be beneficial, but are not essential.
·28 days holiday (including bank holidays)
·Annual bonus scheme
·Death in Service payment
·Subsidised parking pass
·Enhanced maternity and paternity pay
·Long service awards – cash payments and increases in holiday allowances
·Staff discount on cottage holidays
·Free worldwide travel insurance (including family members)
·Wellness extras, including free annual flu jabs, reflexology sessions and free fruit supplied in the office
About Sykes Cottages
About Sykes Cottages
We have been letting holiday cottages for over 25 years and in that time, our business has moved from the kitchen table to become the UK’s leading independent agency.
Our journey began in the Yorkshire Dales, where Clive Sykes’ mother ran a small lettings agency for her own holiday cottages and those of friends.
Clive soon saw that there was a demand for a top quality service to holidaymakers and owners, so this dedicated ‘mother and son’ team decided to create Sykes Cottages. The rest, as they say, is history.